Thank you for shopping at realmagicmushrooms.com. Due to the sensitive and perishable nature of our products, we have a strict policy designed to ensure safety, legality, and quality control for all transactions.

1. General Policy: All Sales Are Final

All sales of physical products, including but not limited to mushroom cultivation kits, spores (for microscopy use only), grow supplies, and merchandise, are final and non-refundable.

We do not accept returns, offer exchanges, or provide refunds for:

  • Change of mind or accidental orders.
  • Dissatisfaction with product results, as cultivation and microscopy outcomes depend on user technique and environmental factors.
  • Products that have been opened, used, or tampered with.
  • Non-returnable items clearly marked as such at the time of purchase.

2. Damaged or Defective Items

Your satisfaction is important to us. If your order arrives physically damaged, defective, or is incorrect due to an error on our part, you must contact us within 48 hours of receiving the package. To be eligible for a replacement or credit, you must:

  1. Provide your order number.
  2. Send clear photographic or video evidence of the damaged/defective product and its packaging to our customer service team at [[email protected]].
    We will review the claim promptly and, if validated, arrange for a replacement store credit at our discretion. Original shipping costs are non-refundable.

3. Non-Receipt of Package (Lost/Stolen)

We are not liable for packages lost in transit or stolen after delivery confirmation. All shipments are sent with tracking. It is the customer’s responsibility to:

  • Ensure a secure and correct shipping address is provided.
  • Monitor the tracking information.
  • Contact the shipping carrier directly with the provided tracking number if a package is marked “delivered” but not received.

We will assist in filing a claim with the carrier if necessary, but replacements or refunds are not guaranteed for lost or stolen packages.

4. Digital Products & Subscriptions

All sales of digital products (e.g., e-books, guides, downloadable content) are final and non-refundable.
For subscription services, you may cancel future renewals at any time, but payments for the current billing cycle are non-refundable.

5. Product Disclaimer & Legal Compliance

Our products, including spore syringes and prints, are sold strictly for microscopy and taxonomic research purposes in locations where they are legal. It is the sole responsibility of the customer to:

  • Know and comply with all local, state, and federal laws regarding the purchase, possession, and use of our products.
  • Use products only for lawful, educational purposes.
    We are not responsible for any legal repercussions resulting from the unlawful use or cultivation of our products in prohibited jurisdictions.

6. How to Initiate a Valid Claim

For issues covered under Section 2 (Damaged/Defective Items), please contact us within 48 hours:

  • Email: [[email protected]]
  • Subject Line: “Damage/Defect Claim – Order #[Your Order Number]”
    Include your order number, a detailed description of the issue, and clear supporting images/video.

7. Policy Changes

We reserve the right to modify this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

By completing a purchase on realmagicmushrooms.com, you acknowledge that you have read, understood, and agree to be bound by this strict All Sales Final policy.